It's hard not to be aware of the increasing availability of open source, often free, software. But is it a good choice. It's also not uncommon to think that open source isn't serious and ready for the business world. Nothing could be farther from the truth. In fact, open source can be a way to use the latest technology without the expense of commercial products putting SMB's on an even field with the big guys.
Who will help me if I get an open source product? Many open source products have paid support options. Contract support from someone with experience with your product may be found, often through the software on-line forums or list of partners.